FAQs
FAQ
Orders are shipped out within 3-5 business days
When will my order arrive?
- US Standard Mail: 5-10 business days
- US Priority Mail: 3-5 business days
- US Express Mail: 1-2 business days
- International Orders: Dependent on carrier selected, please e-mail us for more information on your specific order
Why is international shipping so expensive?
Sending packages abroad involves transportation and equipment, fuel surcharges, hiring 3rd party carriers for overseas legs of the journey, etc. We'll update our shipping charges if we have the opportunity to lower them, as we understand that shipping is a big consideration for online purchases. Please note that shipping costs are exclusive of any import tax or customs duties which may apply upon delivery depending on the country.
Sending packages abroad involves transportation and equipment, fuel surcharges, hiring 3rd party carriers for overseas legs of the journey, etc. We'll update our shipping charges if we have the opportunity to lower them, as we understand that shipping is a big consideration for online purchases. Please note that shipping costs are exclusive of any import tax or customs duties which may apply upon delivery depending on the country.
What is your return policy?
All sales are final. We are unable to accept returns and we do not provide refunds. You can find our return policy here.
All sales are final. We are unable to accept returns and we do not provide refunds. You can find our return policy here.
Will you be coming out with more titles in the future?Follow us on Instagram @bobabearbilingual to stay updated! If you have any suggestions on type of bilingual books you'd like to see in the future, please contact us. We always welcome your input and feedback!